Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you use our Service, we may collect the following personal information:

• Account Information: Email address, name, and password (encrypted)
• Profile Information: User preferences, language settings, and profile data
• Writing Submissions: Your IELTS writing task responses and practice essays
• Payment Information: Billing details processed through our payment provider (Lemon Squeezy)
• Communication Data: Messages you send us through contact forms or support channels
• Feedback and Reviews: Comments, ratings, and feedback you provide about our Service

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Log Data: IP address, browser type and version, device information, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths, test completion rates
• Performance Data: Page load times, errors, and technical diagnostics
• Analytics Data: User interactions, feature usage, and behavioral patterns
• Cookie Data: Session information, authentication tokens, and preferences

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our IELTS writing evaluation service
• AI Evaluation: To analyze your writing submissions using AI models and provide feedback
• Account Management: To create and manage your account, authenticate users, and process subscriptions
• Payment Processing: To process payments, manage subscriptions, and handle billing
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send service updates, subscription notifications, and important announcements
• Analytics and Improvement: To understand how users interact with our Service and improve functionality
• Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Third-Party Services and Data Sharing

We work with trusted third-party service providers to operate our Service. Your data may be shared with the following categories of providers:

3.1 Essential Service Providers

• Supabase: Database and authentication services for secure data storage and user management
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• Lemon Squeezy: Payment processing for subscriptions and purchases
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• Vercel: Hosting and content delivery network
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3.2 AI and Machine Learning Services

Your writing submissions are processed by the following AI services to provide evaluation and feedback:

• OpenAI (GPT models): For writing analysis and feedback generation
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• Google Gemini: For additional AI-powered writing evaluation
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• Azure OpenAI / DeepSeek: Alternative AI evaluation services
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Note: Your writing submissions are sent to these AI services solely for evaluation purposes. We use these services in accordance with their respective terms of service and privacy policies.

3.3 Analytics and Marketing Services

• PostHog: Product analytics and user behavior tracking
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• Vercel Analytics & Speed Insights: Performance monitoring and analytics
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• Google Tag Manager / Google Ads: Marketing, advertising, and conversion tracking
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• Trustpilot: Review collection and display
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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and analyze usage:

• Essential Cookies: Required for authentication, security, and basic functionality
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for advertising and conversion tracking

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

5. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this privacy policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Writing Submissions: Retained for your benefit and service improvement
• Payment Information: Retained according to legal and accounting requirements
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

10. Links to Other Websites

Our Service may contain links to third-party websites, including:

• Social media platforms (Reddit, Discord, Instagram, Facebook, TikTok, YouTube, X, Telegram, LinkedIn)
• Payment processing pages
• External resources and tools

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

12. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your data based on consent, contract performance, legal obligations, and legitimate interests
• Data Protection Officer: You may contact our support team for data protection inquiries
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell your personal information to third parties.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: